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City Wide Facility Solutions · 4 months ago

Facility Account Manager - Commercial Facilities

St Louis, MO

Full-time

Onsite

Mid Level

$75K/yr - $135K/yr

City Wide Facility Solutions is a company based in St. Louis that is dedicated to improving lives through their services. They are seeking a Facility Account Manager to oversee the business operations of commercial properties in a designated territory, providing support and ensuring high client satisfaction through effective management of client and contractor relationships.

Extermination ServiceFacilities Support ServicesHousekeeping Service

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products

Formulate and manage an effective service strategy and schedule tailored to each client

Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics

Manage all Contractor relationships including - Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly

Ensure adequate (internal and external) staffing needs to service clients

Promote the sale of, procure, and monitor supplies for clients

Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise

Schedule each non-routine activity in client facilities

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled

Notify Sales Executives of potential accounts in your territory, especially new construction

Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received

Communicate client survey responses to the Director of Operations, Night Managers, and Contractors

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Qualification

Client relationship managementContract negotiationQuality control inspectionsService strategy formulationStaffing managementEffective communicationProblem-solvingRelationship building

Required