Meter · 5 months ago
Support Engineer
San Francisco
Full-time
Onsite
Mid Level
$128K/yr - $210K/yrMeter is scaling fast, and they’re redefining the future of enterprise networking. The Support Engineer role involves diagnosing and fixing complex network issues, influencing product direction, and improving processes to enhance team efficiency.
Information TechnologyInternetIT InfrastructureSoftware
Responsibilities
Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results
Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software
Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better
Troubleshoot and resolve tickets spanning every layer of the network stack
Manage and support complex customer networks, almost entirely remotely
Identify and document product bugs, escalating them with clear reproduction steps
Create well-structured feature requests informed by real customer needs
Build and maintain documentation that shortens time-to-resolution for everyone
Qualification
Required
Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results
Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter's hardware and software
Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better
Troubleshoot and resolve tickets spanning every layer of the network stack
Manage and support complex customer networks, almost entirely remotely
Identify and document product bugs, escalating them with clear reproduction steps
Create well-structured feature requests informed by real customer needs
Build and maintain documentation that shortens time-to-resolution for everyone
A 'Swiss Army knife' of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more
Committed to improving the network experience for every customer, delivering solutions that just work
Analytical by nature; you're comfortable with ambiguity and energized by solving unique problems
Calm under pressure, even in the fast pace of redefining an industry
A clear communicator who collaborates well with teammates and customers
Benefits
Eligible to participate in Meter's equity plan
Company
Meter
Meter provides managed network services with proprietary hardware and software, simplifying IT and connectivity.
Founded in 2015
51-200 employees
H1B Sponsorship
Meter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$255MKey Investors
General CatalystSam AltmanSequoia Capital
2025-06-12Series C· $170M
2024-02-12Series B· $35M
2022-05-23Series B· $38M
Leadership Team
Andrew Archibald
Executive Operations + EA to CEO and President
Christina Leupp
Chief Marketing Officer
Recent News
Company data provided by crunchbase