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Colony Hardware · 4 months ago

Inside Sales / Counter Associate I

Charlotte, NC

Full-time

Onsite

Entry Level

2+ years exp

Colony Hardware is a leading distributor of tools and equipment in the commercial construction sector, seeking an experienced Inside Counter Sales Associate to enhance their customer service mission. This role involves processing orders, providing product expertise, and supporting operations to ensure customer satisfaction and timely order fulfillment.

ConstructionRental

Responsibilities

You will work directly with customers to ensure they order the right products and that the orders are ready on time

Working face-to-face and over phone and email with customers, you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support

You will coordinate with outside sales, operations, purchasing, and other departments to process orders

You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately

You will support operations by pulling orders and packing them as needed

Qualification

Inside sales experienceConstruction industry knowledgeCustomer service knowledgeOrder processing systemsConsultative approachRelationship buildingAttention to detailResults-driven