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Downtown Women's Center · 3 days ago

Coordinator - Day Center, On-Call

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$25.25/hr - $25.25/hr

Downtown Women's Center is dedicated to serving homeless and low-income women in the community. The Day Center Coordinator (On-Call) will oversee daily operations, provide direct services to participants, and ensure a safe environment while coordinating activities and managing resources.

Non-profit Organization Management

No H1B

Responsibilities

Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities

Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food

Ensure a safe and welcoming indoor and outdoor environment : greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants

Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate

Assist with outreach to develop new resources as directed

Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized

Assist with Day Center tracking and data entry as needed

Assists with meal distribution

Other duties as assigned to support the mission of the organization

Qualification

Direct service experienceCrisis interventionCustomer serviceMicrosoft Office SuiteBilingual SpanishBilingual EnglishCultural humilityInterpersonal skillsDetail-orientedTeamworkOrganizational skills

Required

Direct service experience with disadvantaged populations and/or history of employment in customer service

Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices

Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire

Must provide documentation of a negative TB test result within the last twelve months, on first day of hire

You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire

Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers

Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Strong written and oral communication skills

Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines

Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs

Carry and sort donations

Ability to operate computer, phones, fax and printer

Preferred

Knowledge of issues related to womens poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults

Associate's degree or equivalent experience

Oral and written fluency in both Spanish and English

Company

Downtown Women's Center

The Downtown Women’s Center (DWC) is the only organization in Los Angeles focused exclusively on serving and empowering women experiencing homelessness and formerly homeless women.

Founded in 1978