Holladay Hospitality ยท 5 months ago
Guest Services Representative - Tru by Hilton (Manassas, VA)
Manassas, VA
Full-time
Onsite
New Grad, Entry LevelHolladay Hospitality is a company that values a fun and engaging culture, and they are seeking a Guest Services Representative to join their team. The ideal candidate will be passionate about customer service and responsible for providing exceptional hospitality, greeting guests, managing check-ins and check-outs, and assisting with various guest inquiries.
Hospitality
Responsibilities
Provide great hospitality every time by going above and beyond guest expectations
Greeting guests upon arrival and ensuring they feel welcomed
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages and processing guest payments
Being a source of information to guests on various matters such as transport and restaurant advice
Processing meal and beverage requests
Accommodating general and unique requests
Diffusing conflict or tense situations with guests
Be available on weekends and holidays
Qualification
Required
Passion for customer service
Positive attitude
Desire to learn and grow
Provide great hospitality every time by going above and beyond guest expectations
Greeting guests upon arrival and ensuring they feel welcomed
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages and processing guest payments
Being a source of information to guests on various matters such as transport and restaurant advice
Processing meal and beverage requests
Accommodating general and unique requests
Diffusing conflict or tense situations with guests
Be available on weekends and holidays
Benefits
Work-Life Balance
Competitive Pay
Paid Time Off
Health Benefits
Employee Discounts & Perks
Company
Holladay Hospitality
Holladay Hospitality is a forward-thinking hotel and property management company that delivers high-impact solutions for hotel owners that catapult guest satisfaction, drive property value, and invite every team member to shape the future of hospitality.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth L. Herman
President & CEO
Company data provided by crunchbase