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CADDi · 5 months ago

Customer Success Manager

Chicago, IL

Full-time

Onsite

Mid Level

$75K/yr - $150K/yr

CADDi is transforming how manufacturers work, and they are seeking a Customer Success Manager to own the end-to-end journey for their customers. The role involves leading onboarding, driving value and growth, and collaborating with various teams to enhance customer experiences and product offerings.

Artificial Intelligence (AI)Information ServicesInformation TechnologyManufacturingSoftwareSupply Chain Management

H1B Sponsor Likely

Responsibilities

Lead end-to-end onboarding, from environment setup to first value realization

Train users and simplify technical concepts for engineers, buyers, and operations stakeholders

Build deep, multi-level customer relationships based on trust and impact

Analyze customer workflows, usage, and KPIs to uncover opportunities for deeper adoption

Partner with customers to build use-case roadmaps and deliver quantifiable impact

Identify and execute upsell and cross-sell opportunities across our product suite

Develop case studies with measurable operational and financial results

Drive customer referenceability and support community-building initiatives

Capture the voice of the customer (VOCs) to shape our roadmap

Collaborate with Product and Engineering to improve features, workflows, and prioritization

Translate frontline insights into scalable playbooks and CS processes

Your customers adopt CADDi deeply, renew consistently, and expand usage

You uncover new use cases and help customers achieve measurable value

You strengthen CADDi's product through actionable feedback

You build trust with customers and become their go-to partner

You help shape the foundation of a world-class CS function in the US

Qualification

Customer SuccessAnalytical ThinkingProject ManagementChange LeadershipCross-functional CollaborationCuriosityTechnical SimplificationOperational ExperienceSaaS ExposureCommunicationRelationship BuildingProblem SolvingAdaptability

Required

Analytical, structured thinker with a bias for action

Natural relationship builder who earns trust quickly

Comfortable working cross-functionally and leading without authority

Thrives in ambiguous, fast-moving environments

Strong communicator who can simplify complex ideas for different audiences

Curious, adaptable, and energized by solving real customer problems

Track record of managing projects, clients, or cross-functional initiatives

Preferred

Experience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success

Exposure to manufacturing, industrial operations, or SaaS environments

Ability to break down messy problems into structured plans

Passion for driving change and continuous improvement

Willingness to work in-office 5 days a week and ability to travel up to 50% of the time

Benefits

Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance

Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy

Ownership & Rewards: Be a part of our success story with a competitive stock options plan

Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one

Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year

Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings

Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives

Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi

Company

CADDi

CADDi is an AI Data platform that offers drawings and supply chain data with a specialization in procurement intelligence.

Founded in 2017

Kuramae, Tokyo, JPN

501-1000 employees

https://caddi.com

H1B Sponsorship

CADDi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)