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CRM Residential · 5 months ago

Certification Specialist

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

CRM Residential is seeking a Certification Specialist to support the Community Manager in various administrative tasks related to resident certification and leasing. The role involves managing resident files, ensuring compliance with HUD regulations, and maintaining occupancy goals while providing excellent customer service.

Property ManagementReal EstateResidential

Responsibilities

Resident selection and orientation. In accordance with the Resident Selection Plan

The assistance of leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy

The timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program

Maintaining the waiting list book and keeping it up to date in the computer following HUD regulations

Assist with the development of goals and objectives for the property

Maintain resident files according to policy outlined in CRM’s Occupancy Manual

Assist Property Manager in preparation of various file reviews such as: Management Review Mortgagee Inspection

Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program

Daily management of office duties Open office at prescribed time Immediately handles daily work orders that come in Take applications for prospective residents Compute applications for eligibility, with supporting documents Send out billing notices Greet in-coming guests, respond to mail and handle all incoming telephone calls

Have strong time-management skills Strong communication skills Maintain a professional demeanor Attend required training

In absence of the Community Manager, enforcement of the lease and the rules and regulations

Attend training courses as required by CRM Residential

Completion of all required reports as directed by various departments of CRM Residential

Required to observe all federal and local Fair Housing Laws

Perform other related duties, as assigned

Qualification

Certification experienceMS OfficeFluent in SpanishCustomer serviceProfessional imageMulti-taskingAdministrative abilityCommunicationTime managementOrganizational skills