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AnswerLab · 5 months ago

UX Researcher | Contractor-NYC

New York, New York, United States

Full-time, Contract

Onsite

Mid Level

4+ years exp

AnswerLab is a UX research and experience strategy firm that partners with leading brands to create experiences people love. They are seeking a contract UX Researcher based in NYC to lead UX research studies, build client relationships, and provide consultative guidance to drive the research process forward.

ConsultingMarket ResearchMarketingUX Design

Comp. & Benefits

No H1B

Responsibilities

Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward

Leading UX research studies end-to-end, including:

Consulting on research methodology or project scope, as appropriate

Developing moderator guides

Consulting with clients on the development of prototypes for testing

Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field

Analyzing the research findings, delivering insights that address the stated research questions

Crafting recommendations in alignment with research findings for potential next steps in product development

Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations

Collaborating with clients to ensure the report meets their business needs

Presenting to client teams

Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients

Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results

Keeping projects on schedule and within scope and budget

Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate

Qualification

Qualitative researchUX researchClient engagementResearch methodologyDiscussion guidesPresentation skillsCommunicationProblem-solvingTime managementCollaboration

Required

4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field

Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions

Designing and writing discussion guides, screeners, test protocols, and final reports

Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)

Conducting presentations with senior-level business managers and executives

Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems

Ability to engage with business and research managers in Fortune 500 companies

Excellent communication skills and the ability to facilitate discussions

Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver

Presentation skills, including building slide decks and presenting results and recommendations to clients

Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods