DXC Technology · 5 months ago
Life & Annuity Contact Center Operations Manager
USA - TN - NASHVILLE
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expDXC Technology helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Life & Annuity Contact Center Operations Manager to oversee the day-to-day operations of the customer support center, manage staff, and enhance client satisfaction and service profitability.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
No H1B
Responsibilities
Oversees the day-to-day operations of the customer support center operations
Conveys customer feedback to product development staff in order to continuously improve client satisfaction
Manages customer support staff to ensure service level agreements for products and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress and number of telephone calls made. Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.)
Manages customer support functional activities for products and contributes to overall service profitability by efficiently using staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources
Contributes to overall service revenue by generating new and creative ideas to sell add-on services. Promotes sales of various service options
Acts as a champion of transformation to support and propel the objectives aligned to each client while reducing expense and complexity within DXC support processes and platforms
Manages client relationship from contact center perspective with Sr Leaders from clients and internally with DXC- Account Delivery Leaders, Account Executives, Sr Leaders
Approach client interactions with the Listen, Learn and Act philosophy
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Life & Annuity or financial industry strong expertise
Nine or more years of customer service or other contact center operations experience
Five or more years of leadership, management and supervisory experience overseeing large and complex teams in the insurance industry (life and annuities)- Client customer services and/or back office
Demonstrated performance management and process improvement implementation and discipline- will include workplace modernization and incorporation of technology solutions into the continuous improvement process and culture
Demonstrated relationship leadership and management of client agreements and contracts to include service level requirements, business operating procedures and expectations
Intermediate to expert competency in Word, Excel and PowerPoint
Ability to create compelling and concise business presentations and updates to Sr Leaders- What? So What? and Now What? Etc
Demonstrated strength in business and analytical skills and creative problem solving and decisiveness in taking action
Demonstrated excellence in communication and interpersonal skills at all levels
Demonstrated ability to multi-task and work independently and lead effectively in a remote work environment
Demonstrated effectiveness in inclusion, employee development and satisfaction
Must have an indefinite Valid USA Work Permit
Preferred
Bachelor's degree in business management, computer science or related field preferred
Preferred requirement: FINRA Series 6 and 26 registration -either current or within reactivation window
Preferred requirement- Six Sigma/LEAN certification
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-22
Ledger Insights - blockchain for enterprise
2026-01-22
Company data provided by crunchbase