Carrie Rikon & Associates, LLC · 5 months ago
Remote Bilingual Spanish/English Speaking Customer Service Rep
United States
Full-time
Remote
Mid Level
$14/hr - $14/hrCarrie Rikon & Associates, LLC is a leader in delivering unparalleled service and support to clients in employee benefits. They are seeking a Remote Bilingual Spanish/English Speaking Customer Service Rep to provide first-line support to clients' employees regarding their benefit programs and ensure a seamless benefits experience.
Staffing & Recruiting
Responsibilities
Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs
Support members in filing claims, setting up direct deposits, and issuing new vendor cards
Update and maintain member demographic information across internal and external systems
Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully
Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members
Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries
Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution
Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries
Participate in outreach campaigns, fostering strong relationships with our clients and their employees
Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues
Qualification
Required
Exceptional communication skills, with the ability to clearly and empathetically assist callers
Basic understanding of employee benefits, insurance terminology, and related products/services
Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly
Experience with office equipment and technologies (fax, copier, postage machines)
Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor
A team player who thrives in collaborative environments but can also work independently
Benefits
Competitive salary + benefits
Opportunities for professional growth and development within a supportive and dynamic team.
A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences.
Company
Carrie Rikon & Associates, LLC
We are a New York City–based, woman-owned staffing agency, always employing a personal approach with a single point of contact to ensure smooth, efficient, and genuine lines of communication.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Carrie Rikon
Chief Executive Officer
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