Harlem Children's Zone · 1 day ago
Managing Director, Core Operations
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$160K/yr - $190K/yr
3+ years expHarlem Children's Zone (HCZ) is a world-renowned education and poverty-fighting organization based in New York, seeking a dedicated Managing Director, Core Operations to lead its Operations Team. The role involves overseeing Facilities, Food Services, Safety, and Information Technology teams to ensure efficient operations across multiple locations, directly managing department directors and collaborating with senior leaders.
Social Impact
No H1B
Responsibilities
Serve as a leader and thought partner to the COO and organization
In partnership with the COO, lead, design and implement short- and long-term operations goals influenced and aligned to the organization's mission/vision
Architect and orchestrate strategy and execution plans for diverse portfolios with multi-site operations
Ensure efficient oversight and leadership across portfolios and areas of responsibility
Ensure operational excellence leading to growth, scalability, innovation, and sustainability
Oversee Core Operations departmental budgets totaling $9M annually and develop a 3-5-year capital expenditure plan in partnership with Finance
Maintain working knowledge of building infrastructure systems (e.g., mechanical, electrical, plumbing, ventilation, security, communication), best practice policies, procedures, and operations
Manage professional services contracts and oversee the scheduling and execution of all periodic facility inspections, including, but not limited to, kitchen systems, fire alarms, fire extinguishers, sprinkler systems, mechanical systems, boilers, elevators, security alarms, and sanitation systems
Identify and manage vendors and contractors for major capital expenditure projects (e.g., upgrades to the building infrastructure systems, environmental health projects, building security systems, and fire alarm systems)
Oversee and refine all Core Operations policies and procedures, including, but not limited to, custodial maintenance protocols, safety protocols, incident reporting and response, cooking and food serving requirements, and all related and required and relevant training
Develop and maintain robust and comprehensive inventory tracking and management systems to ensure Core Operations has and maintains adequate equipment, products, supplies, and materials to provide effective and high-quality services
Meet and communicate regularly with organizational leaders and other key stakeholders to understand and support their Core Operations needs
Lead, manage, and develop the Core Operations Directors and a team of 200+ full- and part-time operations staff
In partnership with Human Resources, ensure hiring, onboarding, and performance management processes are executed efficiently and equitably
Regularly assess staffing needs (i.e., department headcount and schedules) to identify any operational gaps and develop contingency plans as needed
Establish a strong, positive team culture and performance-driven mindset rooted in our organizational mission
Serve as internal project manager for our portfolio of buildings to help extend the useful life of building systems, equipment, and infrastructure
Oversee the response to safety incidents and collaborate with all stakeholders
Periodically inspect the structural integrity of buildings, building systems, and grounds to proactively identify and address any compliance or safety issues
Oversee food service risk management, ensuring compliance with health regulations through regular kitchen audits and safe food handling practices
Conduct cost analyses and regular risk assessments across the Core Operations portfolio for greater operational efficiencies
Qualification
Required
Bachelor's degree in facilities management, engineering, business administration, or related discipline; Master's degree preferred
3 or more years of experience in a senior-level operations role within a complex, multi-site organization
Familiarity with building infrastructure systems and local, state, and federal compliance and regulatory standards and Building Management Systems
Excellent project management skills with an aptitude for proactively identifying risk
Demonstrated financial acumen and strong budget management skills
Strong people leadership skills and the ability to collaborate with various stakeholders
Excellent communication and organization skills and effective prioritization and time management skills
Must be available to work in person/on-site 5 days a week, and some weekends as needed
Benefits
Highly competitive base salaries
Paid time off
Year-end bonus
Career advancement
No-cost health insurance
Life Insurance
Short-and long-term disability
Additional voluntary benefits
Wellness discounts
Commuter benefits
Financial wellness perks
Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)
Company
Harlem Children's Zone
HCZ is a non-profit organization that aims to end child poverty through innovative education programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Williams-Isom
Chief Executive Officer
Kwame Owusu-Kesse
Chief Executive Officer
Recent News
The Philadelphia Inquirer
2026-01-08
Company data provided by crunchbase