Customer Support Agent jobs in United States
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Circuit Board Medics ยท 5 months ago

Customer Support Agent

positionGreenville, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

Circuit Board Medics (CBM) specializes in the remanufacturing of automotive and appliance modules, providing high-quality service and customer care. They are seeking a Customer Support Agent to handle public interactions with professionalism and empathy, ensuring customer issues are resolved efficiently while supporting the company's core values.

Customer ServiceElectronicsIndustrial
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Culture & Values

Responsibilities

Responding to customer requests without using scripts
Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
Handling texts/chats
Responding to support emails
Returning voicemails from customers
Making outbound calls to update customers on order status
Becoming knowledgeable in our repairs and services of appliance and automotive modules
Participating in relevant ongoing training to better understand our markets and product offerings

Qualification

Listening comprehensionTyping speed 45 wpmInterpersonal communicationMulti-tasking abilityQuick software learningSense of urgencyIntrinsic motivationHumilityReceptive to feedbackCommunity-orientedEfficiencyPatienceLifelong learnerOwnershipAttention to detail

Required

Early Career, some office experience required
Strong and professional interpersonal communication, both oral and written
Ability to make empowered decisions to best serve the customer, escalations are rare
Strong listening comprehension coupled with empathy
Typing at 45 wpm or higher
Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
Ability to learn new software quickly
Strong sense of urgency
Intrinsic motivation
Lifelong learner
Ownership
Humility to ask clarifying questions, but confidence in your skills
Receptive to feedback
Faithful in the details
Strong sense of community
Efficient, but patient

Benefits

Health Insurance - eligible 1st of the month after hire
Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
Paid time off - 2 weeks per year
Paid holidays - 8 days per year
Stable Hours - Monday - Friday, days
401(k) with company matching
Parental time-off
Adoption benefits
Casual dress code
Branded clothing allowance
Free fruit
Social outings

Company

Circuit Board Medics

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Circuit Board Medics helps customers with electrical and circuit board repairs of the automotive, appliance and industrial sectors.
dateFounded in 2010
location
Greenville, South Carolina, USA
people-size51-200 employees
web-link
https://circuitboardmedics.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase