NYU Langone Health · 1 day ago
IT Manager - Outage Management
New York, NY
Full-time
Onsite
Mid, Senior Level
$98K/yr - $121K/yr
4+ years expNYU Langone Health is a fully integrated health system recognized for its quality patient outcomes and comprehensive medical services. The Manager of Outage Management will oversee the implementation and management of Incident and Problem Management initiatives, ensuring alignment with business objectives and adherence to ITIL best practices while leading continuous improvement initiatives.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Implementing and Managing ITIL-based service management practices: This involves setting up and maintaining the Incident and Problem management processes and procedures that support IT service delivery
Aligning IT Services With Business Objectives: Ensuring that IT services are strategically aligned with the organization's overall business goals and priorities
Leading Continuous Improvement Initiatives: Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency
Coordinating With Stakeholders: Working with both IT and business stakeholders to understand their needs, ensure alignment, and address any concerns
Monitoring And Reporting On Service Performance: Tracking key performance indicators (KPIs) and service level agreements (SLAs) to ensure that services are meeting agreed-upon standards and identifying areas for improvement
Ensuring Compliance With ITIL Standards: Adhering to the ITIL framework and best practices to ensure that IT services are delivered effectively and efficiently
Managing Incident Processes: Overseeing the day-to-day operations of these processes to ensure that issues are resolved quickly and efficiently as well as
Providing Leadership And Guidance To The IT Service Team: Leading, supporting, and motivating team members to achieve their goals and contribute to the overall success of the IT service management program
Managing Service Level Agreements (SLAs): Defining and negotiating SLAs with customers to ensure that IT services meet their needs and expectations
Ensuring Quality And Customer Satisfaction: Implementing quality control measures to ensure that IT services are delivered to a high standard and that customers are satisfied with the services they receive
Analyzing RCA Reports And Identifying Root Causes For Improvement: Reviewing incident and problem data to identify patterns and trends and develop solutions to prevent future issues
Qualification
Required
A Bachelor's degree; At least 4 or more years of management and support experience in End User computing applications and infrastructure
Work experience in healthcare or equivalent experience in complex organizations
Requires an in-depth knowledge of personal computing, Mac and Windows PC/Workstation based LAN systems, TCP/IP protocols personal computing, End User Infrastructure Support management tools, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, manage members of IMAC team, and ability to manage vendor relationships
Preferred
Minimum of 5-7 years of experience in a managerial or related role
Understanding of how IT systems work, including networks, applications, and infrastructure
Knowledge of ITIL principles, processes, and best practices for managing IT services
Ability to collect, analyze, and interpret data to identify trends and make informed decisions
Skills to diagnose and resolve IT issues effectively
Understanding of the business environment, objectives, and how IT services contribute to them
Ability to manage budgets, track costs, and ensure efficient resource allocation
Identifying, assessing, and mitigating risks related to IT services
Thinking proactively about how IT services can support business strategy and future needs
Strong written and verbal communication skills to convey information effectively to diverse audiences, including customers, stakeholders, and technical teams
Ability to motivate, guide, and lead teams to achieve goals
Skills to negotiate effectively with stakeholders and resolve conflicts constructively
Understanding of customer needs and expectations, and the ability to provide excellent service
Working effectively with other teams and departments to achieve shared goals
Ability to analyze complex situations and identify solutions
Thinking logically and making sound decisions based on available information
Willingness to learn and adapt to new technologies and challenges, and to continuously improve IT services
Excellent time management and organizational skills
Ability to work effectively under pressure and meet deadlines
Benefits
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2026-01-05
News-Medical.Net
2026-01-03
2025-12-31
Company data provided by crunchbase