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Macy's · 5 months ago

* At Your Service Center Associate, Yakima Valley Mall - Part Time

2525 Main Street, Union Gap, WA, 98903, US

Full-time, Part-time

Onsite

New Grad, Entry Level

Macy's is a storied company that has been part of memorable moments for over 160 years. The At Your Service Center Associate is responsible for providing an exceptional customer experience during various service activities, including processing returns and assisting with online orders. This role requires flexibility and the ability to thrive in a fast-paced environment while ensuring customer satisfaction.

Consumer GoodsFashionRetail

Responsibilities

Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience

Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer

Offer options and solutions to customers to complete the sale

Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement

Assist customers in all aspects of the total store experience, including customers using devices to shop and compare

Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free

Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer

Demonstrate knowledge of store products and services to drive sales and minimize returns

Sell gift cards and work to resolve customers’ Macy’s card issues, as needed

Follow store’s audit policies and procedures

Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Product KnowledgeSalesTechnologyCommunicationContinuous LearningInterpersonal SkillsCollaboration

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

No Education or Experience Required

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions