i2Vision, Inc. ยท 5 months ago
IT Help Desk Specialist
Woonsocket, RI
Contract
Onsite
Mid, Senior Level
$25/hr - $25/hr
5+ years expi2vision is seeking an IT Help Desk Specialist to provide technical support and assistance to customers. The role involves responding to tech inquiries, troubleshooting hardware and software issues, and ensuring customer satisfaction through effective communication and follow-ups.
Brand MarketingContentDigital MarketingEvent ManagementMedical
Responsibilities
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Qualification
Required
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
IT support: 7 years
Software troubleshooting: 6 years
Help desk: 5 years
Location: Woonsocket, RI 02895
Preferred
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Company
i2Vision, Inc.
We transform complex science into clear, impactful solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase