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CACI International Inc · 4 months ago

Training Development Team Lead

US VA Chantilly

Full-time

Hybrid

Senior Level, Lead/Staff

$94K/yr - $198K/yr

10+ years exp

CACI International Inc is seeking a highly skilled Training Development Team Lead to support the Department of the Air Force's EITaaS Program. The role focuses on designing, developing, and delivering comprehensive training programs for Hardware and Software Asset Management solutions, ensuring stakeholder proficiency and compliance with best practices.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Join a high-performing, matrix-oriented Organizational Change Management (OCM) Team responsible for creating and implementing change management strategies and plans that maximize employee usage, drive faster adoption, and promote higher utilization of the hardware and software asset management capabilities

Conduct thorough training needs assessments by collaborating with IT Asset Management teams, project managers, subject matter experts (SMEs), and various user groups to identify knowledge gaps and define clear learning objectives for HSAM solutions, specifically within the ServiceNow platform

Understand the diverse roles and responsibilities of different user personas (e.g., IT Technicians, Procurement Specialists, Finance Analysts) to tailor training content appropriately

Establish the vision and lead the design and development of comprehensive, engaging, and role-specific training curricula for new and existing Hardware and Software Asset Management systems (e.g., ServiceNow ITAM, Flexera etc.) with a strong emphasis on ServiceNow ITAM (HAM & SAM modules)

Lead the creation of a variety of learning materials, including user manuals, quick reference guides, job aids, interactive e-learning modules, video tutorials, presentations, and workshop exercises tailored for ServiceNow users

Ensure all training content is accurate, up to date, aligned with business processes, and adheres to compliance requirements (e.g., licensing, security)

Lead and facilitate highly effective and interactive training sessions, both in-person and virtually, for diverse audiences with varying technical proficiencies on ServiceNow ITAM features and workflows

Employ a range of adult learning techniques to ensure maximum engagement, knowledge retention, and skill application

Provide clear, concise, and patient instruction, breaking down complex HSAM concepts into easily digestible components as they relate to ServiceNow functionality

Act as a primary point of contact for training-related questions and provide ongoing support to users

Develop and implement methods for evaluating training effectiveness, measuring knowledge transfer, and assessing skill application (e.g., post-training assessments, feedback surveys, performance metrics)

Analyze training outcomes and feedback to continuously improve training programs, materials, and delivery methods

Stay abreast of industry with the best practices in IT Asset Management and adult learning, incorporating new approaches as appropriate

Work closely with IT Asset Management leadership, project teams, system administrators, and business unit leaders to ensure training initiatives support strategic goals and system rollouts especially for ServiceNow deployments and enhancements

Communicate effectively with all levels of the organization, translating technical information into accessible language for non-technical audiences

Champion the adoption and effective use of HSAM solutions across the organization

Establish and maintain a centralized knowledge base for HSAM training materials and resources including ServiceNow-specific documentation

Develop and manage a 'train-the-trainer' program where applicable, to scale training efforts

Qualification

Training program developmentInstructional design methodologiesHardwareSoftware Asset ManagementServiceNow ITAMLearning Management SystemsE-learning authoring toolsChange management principlesSimplifying technical informationExceptional communication skillsOrganizational skills

Required

Ability to obtain and maintain a Secret Clearance

10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

5+ years of progressive experience in designing, developing, and delivering technical training programs in an enterprise environment

Demonstrable excellence in training delivery and facilitation skills, with a portfolio or examples showcasing engaging and effective training materials

Proven experience with instructional design methodologies (ADDIE, SAM, etc.) and adult learning principles

Strong understanding of Hardware and Software Asset Management (HSAM) principles, lifecycle, and best practices

Experience training on enterprise-level IT systems, ideally including IT Asset Management platforms (e.g., ServiceNow ITAM, Flexera, Snow Software, Asset Panda, etc.)

Proficiency with Learning Management Systems (LMS) and e-learning authoring tools (e.g. Articulate Storyline, Adobe Software Suite – primarily Captivate, TechSmith Camtasia)

Exceptional communication (written and verbal), presentation, and interpersonal skills

Ability to simplify complex technical information for diverse audiences

Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines

Preferred

Master's degree in Instructional Design, Adult Education, or a related field

Certifications in IT Asset Management (e.g., CSAM, CITAM, CHAMP) or ITIL Foundations

Certifications in Training & Development (e.g., CPLP, ATD Certifications)

Experience with change management principles and their application in training initiatives

Familiarity with data analytics to measure training impact and ROI

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees