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Astreya · 4 months ago

Global Service Delivery, Director

United States

Full-time

Remote

Director/Executive

$132K/yr - $209K/yr

10+ years exp

Astreya is a company that focuses on delivering IT services and solutions. They are seeking a Service Delivery Director who will manage client expectations, lead diverse teams, and oversee service delivery metrics while ensuring quality and performance across multiple disciplines.

ConsultingInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Provide leadership to diverse operations

Implement, monitor and provide timely reports to customers on service delivery metrics

Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team

Drive internal and client meetings covering delivery performance, service improvements, quality, and processes

Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams

Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities

Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision

Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary

Further, develop and maintain retention program and incentives for field employee satisfaction

Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

Takes ownership for the resolution of highly complex issues and risks that have been escalated

Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Qualification

Enterprise IT knowledgeProject managementLeadership skillsAnalytical skillsBusiness acumenCommunication skillsOrganizational skillsPresentation skillsAdaptability

Required

Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience

Builds and strengthens relationships with executives and/or major customers

A track record of successfully delivering a range of complex, high profile IT projects

Proven track record of implementing and leading improvements in project lifecycle

Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries

Passionate about the IT industry and how new technology can improve business outcomes

Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management

Strong analytical, organizational, communication and presentation skills

Highly adaptable with the ability to effectively manage multiple concurrent work streams

Strong business acumen and the ability to provide operational, technical and financial oversight

Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Company

Astreya

Glassdoor3.4

Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.

Founded in 2001

Santa Clara, California, USA

1001-5000 employees

http://astreya.com

H1B Sponsorship

Astreya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (7)

2022 (8)

2020 (3)