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Connection · 4 hours ago

Inside Account Manager - Federal Sales

Rockville, MD

Full-time

Onsite

Entry, Mid Level

$20.19/hr - $25.48/hr

Connection is a Fortune 1000 Global Technology Solutions Provider focused on serving the IT needs of Federal Agencies and the US Military. The Inside Account Manager for Federal Sales is responsible for managing customer relationships, driving sales growth, and providing exceptional customer service while supporting the sales team with day-to-day activities.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

No H1B

Hiring Manager

Patty Holland

Responsibilities

Cold call and prospect customers within a specified set of accounts within Department of Defense (DOD) and civilian Federal agencies, to forge relationships and uncover opportunities to grow and maintain your book of business

Meet or exceed daily call and talk time targets with customers

Present key selling points, features, and benefits of technology products and services while focusing on the customer's needs and expectations

Provide superior customer service to customers during the order fulfillment process

Engage internal and external resources, including technology partners, to develop IT solutions to meet customer needs

Listen attentively and respond effectively to customers to meet their needs and address concerns

Engage appropriate company resources to provide appropriate pricing for customers while maintaining maximum profit margin and ensure accuracy of information based on proposed solution

Demonstrate skillful negotiation with customers and key stakeholders across organizations

Successfully overcome customer's objections and close sales

Attend internal and external training to keep apprised of the most up to date and state of the art technology solutions

Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business

Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution

Prepare quotes and RFPs

Independently plan and organize your daily work schedule and activities

Qualification

Sales experienceRelationship buildingBusiness Administration degreeTechnology degreeCustomer serviceProficiency with computer programsCommunication skillsOrganizational skills