Chronosphere · 5 months ago
Customer Success Architect
United States
Full-time
Remote
Senior Level
$137K/yr - $161K/yr
5+ years expChronosphere is an observability platform designed to optimize data complexity and costs in modern containerized environments. The Customer Success Architect (CSA) will leverage technical expertise and relationship management to guide customers in maximizing the value of Chronosphere's platform while navigating complex challenges and driving adoption.
AnalyticsCloud InfrastructureDevOpsInformation TechnologyProductivity ToolsSaaS
Responsibilities
Build trusted relationships across all levels of customer organizations, from end users to executives
Serve as the primary advisor across technical initiatives and strategic business outcomes
Identify and mitigate risks within your customer portfolio
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
Act as the voice of the customer internally, influencing product development and customer success strategies
Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures
Architect best-practice solutions tailored to each customer’s environment
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI
Deliver strategic insights to help customers achieve their business goals
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices
Qualification
Required
5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments
Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences
You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
Strong skills in project management, discovery, stakeholder management, and value-based storytelling
A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
You're excited by growth: of your customers, your team, and yourself
You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
You're collaborative, outcome-focused, and bring a strong point of view to every customer interaction
Benefits
Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More
Company
Chronosphere
Chronosphere is a cloud native observability platform that helps teams quickly resolve incidents while controlling costs.
201-500 employees
H1B Sponsorship
Chronosphere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (7)
2022 (6)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$369.47MKey Investors
CrowdStrike Falcon FundGeneral AtlanticGreylock
2025-11-19Acquired
2024-01-18Series Unknown
2023-01-05Series C· $115M
Leadership Team
Martin Mao
Co-Founder / CEO
Rob Skillington
Co-Founder/CTO
Recent News
2026-01-09
2026-01-08
2026-01-06
Company data provided by crunchbase