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Hyundai Capital America · 5 months ago

Bankruptcy Associate

United States

Full-time

Remote

Entry, Mid Level

$48K/yr - $71K/yr

2+ years exp

Hyundai Capital America is a financial services company that provides a range of products for Hyundai, Genesis, and Kia customers. The Bankruptcy Associate is responsible for managing bankruptcy cases and resolving complex issues related to customer accounts affected by bankruptcy proceedings, ensuring compliance with internal policies and state and federal laws.

Financial Services

Responsibilities

Manage Bankruptcy Queue through the following:

Review customer accounts adhering to department standards for effective queue management and documentation

Process any Bankruptcy documents needed

Maintain detailed logs of all irregularities and participate in reviews with UL to review possible escalated issues for HCA

Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable)

Obtain appropriate and accurate information on all accounts to ensure any applicable action(s) are taken (may manage repossession assignments and all relevant activities based on position)

Prepare, file, and release documents/correspondence as required ensuring accuracy per HCA’s Policy and Procedures while being compliant with all State and Federal laws

Communicate with customers and third parties including but not limited to attorneys, as appropriate, regarding bankruptcy accounts (inbound/outbound calls including follow up as needed per position)

Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership

Perform all other duties as assigned