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Divisions Maintenance Group · 4 hours ago

Customer Invoicing & Invoice Automation Product Manager

Cincinnati, OH

Full-time

Onsite

Mid, Senior Level

Divisions Maintenance Group is seeking a Product Manager for Customer Invoicing & Invoice Automation to lead the development and execution of initiatives aimed at optimizing and automating invoicing processes. The role involves utilizing data analysis and business intelligence tools to streamline workflows and enhance billing transparency while ensuring compliance and accuracy in invoicing solutions.

Building MaintenanceCustomer ServiceFacilities Support ServicesFacility ManagementLandscapingProperty Management

Responsibilities

Product Strategy Development: Define and lead the roadmap for customer invoicing enhancements, ensuring alignment with broader business goals around revenue recognition, cost savings, and customer satisfaction

Automation and AI Implementation: Lead the design and development of automation tools, leveraging AI and machine learning, to minimize manual adjustments and ensure accurate, timely invoicing. Work with engineering and data science teams to integrate invoicing automation into existing systems, ensuring seamless operation and scalability

Data-Driven Decision Making: Utilize SQL, data analysis, and business intelligence tools to extract insights from operational data. Identify trends, root causes of frequent adjustments, and areas for process improvement. Define measurable goals and KPIs to track the success of automation initiatives. Monitor performance to ensure continuous improvement and scaling of invoicing automation

Stakeholder Collaboration, Leadership, and Mentorship: Partner with finance, operations, and IT teams to ensure alignment on invoicing goals and execution. Collaborate with customer facing teams to ensure invoicing solutions address customer pain points and support their needs. Develop mechanisms to collect and incorporate feedback from customers to continuously improve invoicing accuracy and efficiency. Provide guidance to product managers, fostering a culture of innovation, data-driven decision-making, and process improvement

Compliance and Accuracy: Ensure all invoicing solutions comply with regulatory standards and industry best practices, maintaining a high level of accuracy in every invoice generated