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Endries International, Inc. · 5 months ago

Customer Service Center Specialist

Brillion, WI

Full-time

Onsite

New Grad, Entry Level

$19/hr - $22/hr

Endries International, Inc. is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers. They are seeking a Customer Service Center Specialist who will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and maximizing sales opportunities.

IndustrialMachinery ManufacturingSupply Chain Management

Responsibilities

Provide world class customer service

Review appropriate reports and records to ensure bin management system is properly maintained

Identify, source and quote parts and process related customer orders

Review and maintain customer pricing

Build a strong working relationship with all customer contacts

Maintain at all times a positive mental attitude to customers and fellow associates

Audit inventory levels inside customer facilities

Occasionally replenish inventory in customer’s facility

Document key events and notes in Endries CRM system

Provide technical part information to customer utilizing internal company engineering and quality support resources

Identify and actively pursue opportunities for continued revenue growth with existing customers

Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements

Grow the business portfolio on product mix with the customer

Qualification

Customer Service experienceAnalytic abilitiesMicrosoft Office proficiencyOrganizational abilitiesInterpersonal skillsCommunication skillsTechnical inclinationMechanical inclinationProblem solving skillsDecision making skills