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Quantum Health · 12 hours ago

Patient Service Representative

Dublin, OH

Full-time

Hybrid

New Grad, Entry Level

Quantum Health is an independent healthcare navigation organization dedicated to simplifying healthcare for its members. As a Patient Service Representative, you will assist members with inquiries about benefits and claims while advocating for necessary services and streamlining healthcare access.

Health CareHospitalMedical Device

Responsibilities

Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner

Show empathy and support to members during difficult healthcare situations

Provide clear guidance on healthcare plans, billing, and provider options

Advocate for members by coordinating with providers and insurers to remove barriers to care

Work collaboratively with internal teams to ensure accurate and seamless service

Meet performance goals while continuously learning and developing expertise in healthcare navigation

All other duties as assigned

Qualification

Customer-Focused MindsetProblem-Solving SkillsCommunicationTech SavvyGrowth-Oriented Attitude

Required

High School Diploma or General Education Development (GED) equivalent required

Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members

Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges

Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently

Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently

Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us

Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry

Preferred

College coursework or degree is a plus

Benefits

Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.

Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.

Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. (manager approval is required)

Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.