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RTC Communications & WISE Voice Solutions · 5 months ago

Sales Engineer / Product Manager

Montgomery, Indiana, United States

Full-time

Onsite

Senior Level

5+ years exp

RTC Communications is a high-performing telecommunications organization with a 75-year history seeking a dynamic Sales Engineer / Product Manager. This role bridges technical solutions with customer needs, requiring expertise in product development, sales support, and project management.

ISPSmall and Medium BusinessesTelecommunications

Responsibilities

Work with a commercial sales team, fostering a collaborative and high-performance culture

Allocate resources effectively to ensure timely delivery of projects and solutions

Set and achieve goals and quotas

Train other members of the sales team on the technical aspects of the company's products and services

Identify products and areas for improvement and communicate possible solutions to upper management

Oversee the design, development, and implementation of technical solutions that address customer needs and business objectives

Collaborate with cross-functional teams to define solution requirements and ensure alignment with product roadmap

Stay current with industry trends, emerging technologies, and best practices to drive continuous improvement and innovation in solution development

Prepare and develop technical presentations to explain our company's products and services to customers

Discuss equipment needs and system requirements with customers and engineers

Serve as a technical advisor and point of contact for key customers, providing expert guidance and support throughout the solution lifecycle

Collaborate with sales teams to understand customer requirements and provide sales support and solutions

Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget

Develop and maintain detailed project plans, including timelines, resource allocation, and risk management strategies

Solicit and log customer feedback and evaluate the data to create new sales and marketing strategies to target customers

Provide customer product support and identify upsell and cross-sell opportunities

Qualification

Sales engineeringTechnical solutions developmentCloud-based telephonyCCNA certificationCCNP certificationCCNIE certificationCustomer service skillsCommunication skillsLeadership skillsTeamwork skillsProblem-solving skills

Required

Experience in computer science, engineering, or related field

Experience in sales and technology fields

Cloud-based telephony experience

Strong communication, interpersonal, customer service, and sales skills

The ability to relate technical information to non-technical customers

Excellent technical and problem-solving skills

Strong leadership and teamwork skills

Willingness to continue your sales and engineering education

Preferred

A bachelor's degree in computer science, engineering, marketing or related field

Minimum of 5 years of prior sales engineering and sales management in the telecommunications industry

CCNA, CCNP, CCNIE certifications are a plus

Benefits

Health benefits that include health, dental and vision

Outstanding 401k company match

Employer paid life insurance

Long-term disability

Short-term disability

Company

RTC Communications & WISE Voice Solutions

With over 75 years of experience, RTC Communications is more than just a premier fiber internet provider for Daviess, Martin, Knox, and Lawrence Counties.

Founded in 1949

Montgomery, Indiana, USA

11-50 employees