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EOS IT Solutions · 1 day ago

Post Sales Systems Engineer - AV

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $130K/yr

8+ years exp

EOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services. The Audio Visual Post Sales Systems Engineer will oversee technical support during project delivery, ensuring customer satisfaction and optimal operation through collaboration with project managers and field teams.

CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo

Responsibilities

Provide technical support to Project Managers, Field Implementation Teams, and Sales

Assist with product testing and remote commissioning

Review and refine project Scope of Works (SOW) to ensure optimal operation and customer satisfaction

Approve support documentation for project deployment

Stay current with system technologies via manufacturer training and partner relationships

Review and approve technical documents (schematics, rack drawings, layout drawings, IP system details)

Provide feedback on technical aspects to improve project processes and deployments

Approve final as-built drawing sets for project close-out

Collaborate on change orders and scope modifications

Qualification

AV industry design experienceControl systems expertiseAudio systems designVideo systems expertiseCTS certificationAutoCAD proficiencyBIM software experienceMicrosoft Excel proficiencyMicrosoft PowerPoint proficiencyMicrosoft Visio proficiencyProject management experienceFlexibility to travelCommunication skillsTechnical writing skills

Required

8+ years of AV industry design experience

Degree in a technical discipline or 10+ years of professional AV experience in implementation/system support

Expertise in key technologies: Control: Crestron, AMX, Extron; Audio: BIAMP, QSC, Polycom; Video: Cisco, Polycom, QSC, Crestron, Lightware, Teams, Zoom; AVoIP Design and Deployment

CTS certification or higher

Experience managing large projects (Project or Field)

Strong written and verbal communication skills

Proficiency in: Audio systems design (conferencing, digital sound, public address, event spaces); Video systems (large format displays, projection, video wall processing); Control systems (touchscreen, automation, smart building tech); Video conferencing integration and deployment; AV infrastructure design and planning

Flexibility to work across time zones and travel internationally as needed

Valid driver's license