Customer Success Manager jobs in United States
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Rilla · 1 week ago

Customer Success Manager

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$90K/yr - $110K/yr

Rilla is the leading conversation intelligence software for outside sales, focusing on improving sales for industries like solar, roofing, and real estate. The Customer Success Manager will be responsible for ensuring successful onboarding for customers, fostering client relationships, and driving account growth through data-driven insights and collaboration with sales and product teams.

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Responsibilities

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla
Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person
Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies
Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric
Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers

Qualification

Customer success managementAccount managementProject managementData analysisConversation intelligenceCommunication skillsG SuiteSlackHubspotMixpanelPlanhatHome improvement industryInfinite learnerTeam playerFocus

Required

Experience in world-class customer success management, account management, project management, or operations
Excellent communication skills
You can move, think, act, and learn extremely fast
You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day
You're energized by building a startup from the very beginning working in the office

Preferred

Familiarity with conversation intelligence products
Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat
Familiarity with the home improvement or home services industries

Benefits

Medical, dental, and vision insurance
Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
Gym membership
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual-based
$1,000 stipend for learning and personal growth
Tech equipment

Company

Rilla

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Rilla is the leading virtual ridealong software for outside sales and service.
dateFounded in 2014
location
Winchester, Hampshire, GBR
people-size51-200 employees
web-link
https://www.rilla.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase