Applied Industrial Technologies · 10 hours ago
Technical Inside Sales Representative
Appleton, WI
Full-time
Onsite
Mid Level
3+ years expApplied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, and automation technologies. As a Technical Inside Sales Representative, you will establish and expand relationships with customers, process orders, and provide technical solutions to enhance customer satisfaction and sales results.
Wholesale
Responsibilities
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of proprietary and vendor -supplied tools/software
Responds to customer inquiries
Processes customers’ orders and send order acknowledgements
Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates
Increases order size by suggesting related items, explaining features, and checking customer’s buying history
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner
Locates product and creates purchase orders
Follows-up with vendors to ensure timely delivery
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers
Maximizes gross margin by ensuring superior service, problem solving, and technical expertise
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date
Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required
Other duties as assigned by Management
Qualification
Required
Bachelor's Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement
3-5+ years' experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor required
Previous experience with sizing and selection of Process Flow Control valves (Ball, Butterfly, Gate, globe, etc.), and associated actuation and control instrumentation required
Benefits
401K with company match
Insurance
Time off
Employee assistance
Tuition reimbursement
Company
Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Wells
VP - CFO & Treasurer
Kelly Massee
Business Partner
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