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Gothic Landscape · 4 months ago

Landscape Maintenance Account Manager

San Jose, CA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $105K/yr

5+ years exp

Gothic Landscape is the largest family-owned and operated landscaping company in the nation, dedicated to delivering extraordinary customer service and building authentic relationships. They are seeking a Landscape Maintenance Account Manager to manage client relationships, oversee production crews, and assist in achieving branch growth objectives.

Environmental Services

Responsibilities

Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects

Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load

Provide proactive site quality reviews and communicate assessments internally and externally

Network and earn referrals to help the branch achieve its new growth objectives

Lead the branch in growing its base contracts in the targeted market segments and geographic locations

Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability

Qualification

Client managementCrew managementCustomer serviceSales experienceCommunication skillsTime managementProposal writingConsultative salesOrganizational skillsInterpersonal skills

Required

5 years+ of client & crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio

2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience to include training and managing multiple crew members/gardeners

3 years of strong customer service, sales and communication experience, or combined comparable experience

Sound time management and organizational skills with a strong work ethic

Strong interpersonal verbal & written skills with the ability to write and present proposals and bids

Experience in consultative sales to clients for additional services