Tillster · 5 months ago
Full Stack Java Support Engineer
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$105K/yr - $125K/yr
2+ years expTillster is a global leader in digital ordering and customer engagement solutions, dedicated to transforming e-commerce in restaurants. The Full Stack Java Support Engineer will monitor production applications, troubleshoot issues, and collaborate with engineering to ensure optimal performance and customer satisfaction.
E-CommerceEnterprise SoftwareMobile Payments
No H1B
Responsibilities
Monitor the production application and identify errors and issues before they impact customers
Proactive production maintenance
Investigate production bugs/issues with Engineering
Manage production incidents / outages
Implement application monitoring
Respond to and resolve application alerts
Support Engineering with privileged data access requests
Suggest product improvements and work with product management to identify new features to reduce support burden
Support User Acceptance Testing (UAT) and provide product feedback
Manage on-call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS)
Troubleshooting escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds
Identifying solutions to the challenges customers are facing - either by explaining the product functionality or by developing technical workarounds
Validating and reproducing customer reported bugs and escalating to Engineering & Product
Performing product optimizations for specific customers including optimizing backup or seeding speed and configuring API usage
Performing specific privileged duties in the production environment for customers including aborting backups or seeding jobs, optimizing specific objects and add/remove objects from backup or seeding jobs, changing master admin email address, and changing the fetcher pool size for optimal application response time
Support Proof of Concepts (POCs) and trials ensuring customers issues are escalated expeditiously and reducing issues during the sales cycle
Improve support knowledge base and automation to enable the front-line support teams
Qualification
Required
Full Stack Developer Preferred but minimum a Java expert
Strong Windows proficiency - a MUST
A minimum of 2-3+ years of experience as either support Engineer, test engineer or as a software engineer
Proven technical troubleshooting skills with solid understanding of tech support environment
Cloud experience required. AWS and Azure preferred
Database knowledge - relational and object oriented. PostgreSQL and MariaDB experience a plus
SQL knowledge - intermediate level queries
Fluent in English - working with global teams
Highly customer oriented
Outstanding communication skills
Strong sense of urgency
Experience in writing scripts in Java/Windows Batch Files/Powershell
Experience with Enterprise Software, B2B SaaS and/or in 24x7x365 organizations
Programming skills - a must
Social, communicative and generally a great team player
Preferred
Experience with POS or Kiosks a plus
Knowledge of Salesforce / ServiceNow / Dynamics CRM - a strong advantage
Benefits
Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
Holidays: The company observes ten (10) paid holidays per calendar year.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years.
Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
Company
Tillster
Global leader in digitally based customer engagement, loyalty & self-service ordering for QSR, fast casual & casual dining industries
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$33.71M2010-03-12Series Unknown· $14.46M
2006-11-09Series D
2004-09-07Series C· $12.5M
Leadership Team
Perscilla Faily
CEO
H
Hope Neiman
Chief Marketing Officer
Recent News
2024-10-24
Company data provided by crunchbase