Apply on Employer Site

Kestra Financial · 5 months ago

Senior Client Service Associate - Mission Financial Planners

San Antonio, TX

Full-time

Onsite

Senior Level

5+ years exp

Kestra Financial is seeking a Senior Client Service Associate to drive the firm's growth and operational efficiency. This role focuses on optimizing internal workflows and enhancing client relationships while managing the firm's client service operations and support staff.

BankingConsultingFinanceFinancial Services

Responsibilities

Oversee daily firm operations and manage support staff responsibilities

Identify and implement process improvements to enhance efficiency and support the firm's growth

Develop, coach, and mentor team members to ensure accountability, performance excellence, and professional growth

Conduct performance evaluations and provide timely feedback to staff

Serve as the primary point of contact for clients regarding service requests, account maintenance, and problem resolution

Ensure client inquiries and service requests are handled accurately and in a timely manner, while maintaining compliance with industry regulations

Build and strengthen client relationships through proactive communication and personalized service

Clearly explain financial concepts and processes to clients in an accessible manner

Maintain and update the CRM database to ensure accurate records and adherence to service models

Research and resolve complex client issues, including investment product details and pricing inquiries

Ensure that all documentation and record-keeping meet compliance and regulatory standards

Oversee trading, account transfers, and other operational tasks related to client accounts

Identify opportunities to streamline operations, delegate tasks, and leverage technology to improve efficiency

Support planners by handling administrative and operational tasks, allowing them to focus on business development

Assist in coordinating firm-wide initiatives to enhance client service and operational effectiveness

Other responsibilities as assigned by the Financial Planner

Directly manage and oversee the Client Service Associate and Client Service Administrator

Qualification

Financial services experienceMicrosoft Office SuiteLeadership skillsClient relationship managementProblem-solving skillsCommunication skillsOrganizational skillsProactive approachManagement experienceSeries 7 licenseSeries 65/66 licenseTime managementAttention to detailSelf-motivated

Required

Strong leadership and problem-solving skills with the ability to manage multiple priorities

Excellent communication skills, both written and verbal, with the ability to articulate complex financial concepts clearly

High level of organization, time management, and attention to detail

Strong ability to build relationships with clients, planners, and internal teams

Independent, self-motivated professional with a proactive approach to problem-solving

Preferred

Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with financial planning and reporting software preferred

Bachelor's degree in a business-related field preferred

5+ years of experience in financial services, with a solid understanding of broker-dealer operations and investment products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts)

Experience within an independent financial planning firm is highly desirable

Previous management or leadership experience is a plus

Series 7 and 65/66 licenses preferred (or willingness to obtain)