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Kestra Financial · 5 months ago

Client Service Associate - Kings Park, NY

Kings Park, NY

Full-time

Hybrid

Mid, Senior Level

$25K/yr - $65K/yr

5+ years exp

Kestra Financial is a company that focuses on providing financial services, and they are seeking a Client Service Associate to support their Financial Advisors. The role involves assisting with client meetings, managing client needs, and ensuring compliance while maintaining excellent customer service.

BankingConsultingFinanceFinancial Services

Responsibilities

Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation

Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance

Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

Assist in preparation of consolidated performance reporting on a monthly/quarterly basis

Maintain CRM database; define and ensure adherence to appropriate client service models

Manage multiple and competing priorities daily in pursuit of business objectives

Other responsibilities as assigned by the Senior Client Service Associate

Qualification

Financial services experienceCRM database managementAdvanced computer skillsCommunication skillsTime managementOrganizational skillsRelationship building

Required

Excellent customer service and problem-solving skills

Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation

Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance

Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

Assist in preparation of consolidated performance reporting on a monthly/quarterly basis

Maintain CRM database; define and ensure adherence to appropriate client service models

Manage multiple and competing priorities daily in pursuit of business objectives

Advanced computer skills (Outlook, Word, and Excel) are essential

Excellent communication skills, both verbally and in writing

Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once

Ability to build relationships with clients and internal partners

Preferred

Bachelor's degree in a business-related field preferred

The ideal candidate will have 5+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, and basic financial planning concepts

Previous experience in small business culture preferred