Director of Player Development, Southland Casino jobs in United States
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Delaware North ยท 12 hours ago

Director of Player Development, Southland Casino

positionWest Memphis, AR
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
money$104K/yr - $140K/yr
date5+ years exp

Delaware North Gaming is hiring a full-time Director of Player Development to join our team at Southland Casino in West Memphis, Arkansas. In this role, you will oversee daily operations and design strategies that enhance play and drive revenue while leading the Player Development team to ensure operational efficiency and alignment with strategic goals.

Hospitality
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H1B Sponsor Likelynote

Responsibilities

Lead the Player Development team by overseeing staffing, onboarding, training, scheduling, and payroll to ensure operational efficiency and alignment with strategic goals
Plan and monitor KPIs to drive guest satisfaction, new member acquisition, VIP engagement, and overall player services performance
Manage VIP and promotional events, bus group sales, and loyalty programs, ensuring profitability and alignment with brand standards
Analyze player utilization and revenue trends, prepare financial projections, and manage departmental budgets, including pro and post-formulas
Promote company values by ensuring exceptional guest experiences, resolving complaints promptly, and fostering team morale through feedback, performance reviews, and retention strategies

Qualification

Casino marketing experiencePlayer development managementEvent planningBudget managementCommunication skillsOrganizational skillsDecision-making abilities

Required

Bachelor's degree in business, marketing, or equivalent work experience
Minimum of 5 years of experience in a casino marketing or player development management role
Demonstrated success in the development of creative and innovative special events, promotions, and strategies to capture, engage, and retain casino players and their level of play
Strong administrative, organizational, communication, and decision-making abilities
Ability to work flexible shifts that include evenings, weekends, and holidays

Benefits

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

Company

Delaware North

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Delaware North Companies, Inc. is a hospitality and food service company. It provides gaming, entertainment.
dateFounded in 1915
location
Buffalo, New York, USA
people-size10001+ employees
web-link
http://www.delawarenorth.com/

H1B Sponsorship

Delaware North has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-10-02Debt Financing

Leadership Team

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Jerry Jacobs Jr.
Co-CEO
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Lou Jacobs
Co-Chief Executive Officer
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Recent News

Sports Business Journal
Delaware North Sportservice finds new president from within its ranks
2026-01-09
Bizjournals.com Feed (2025-11-12 15:43:17)
Delaware North names new leader for billion-dollar division
2026-01-09
FOXBusiness.com
Grand Canyon South Rim hotels forced to close due to water pipe breaks
2025-12-05
Company data provided by crunchbase