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CACI International Inc · 4 months ago

Software Asset Management (SAM) ServiceNow Architect

United States

Full-time

Remote

Senior Level, Lead/Staff

$115K/yr - $252K/yr

15+ years exp

CACI International Inc is seeking a highly skilled Software Asset Management (SAM) ServiceNow Architect to support the Department of the Air Force's Enterprise IT as a Service program. The role involves leading the design, implementation, and maintenance of SAM solutions within the ServiceNow platform, ensuring data accuracy and driving continuous improvement in SAM processes.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Serve as a subject matter expert for ServiceNow SAM Pro modules, aligning with business requirements and industry best practices

Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting

Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage

Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures

Integrate ServiceNow SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance)

Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system

Analyze existing SAM processes and identify areas for improvement

Develop and implement streamlined SAM workflows and procedures to optimize efficiency and reduce costs

Collaborate with stakeholders to define and document SAM policies and procedures

Drive adoption of SAM best practices across the organization

Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps

Provide oversight, guidance and support for regular audits on software assets to ensure compliance with licensing agreements

Work with vendors and internal stakeholders to resolve licensing issues and gaps in data

Stay up-to-date on software best practices, industry trends, and regulatory requirements

Provide technical guidance and mentorship to other team members

Troubleshoot and resolve complex issues related to ServiceNow SAM Pro

Stay current on ServiceNow platform updates and new features and evaluate their potential impact on our SAM solution

Participate in ServiceNow platform upgrades and maintenance activities

Qualification

ServiceNow SAM ProSoftware licensing modelsIT Asset ManagementServiceNow integration technologiesData analysisServiceNow scriptingCompliance requirementsAnalytical skillsCustomer service orientationCommunication skillsInterpersonal skillsAttention to detail

Required

Ability to obtain and maintain a Secret clearance

15+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM)

3+ years of experience implementing and configuring ServiceNow SAM Pro

Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe)

Experience with software discovery tools and techniques

Experience with data analysis and reporting

Deep understanding of ServiceNow SAM Pro functionality and configuration options

Strong knowledge of software licensing models and compliance requirements

Proficiency in ServiceNow scripting (e.g., JavaScript)

Experience with ServiceNow integration technologies (e.g., REST APIs, web services)

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Preferred

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

ITIL Foundation Certification

Proactive and self-motivated with a strong desire to learn and grow

Excellent attention to detail and commitment to accuracy

Ability to manage multiple tasks and prioritize effectively

Strong customer service orientation

Ability to communicate technical concepts to non-technical audiences

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees