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Acuity International · 5 months ago

Patient Intake Manager - Marshall Islands

Dallas, TX

Full-time

Onsite

Mid Level

Acuity International is a global organization with diverse career opportunities aimed at empowering clients through a wide range of services. They are seeking a Patient Intake Manager to oversee the intake process in a healthcare facility, ensuring efficiency and compliance while managing front-line staff and coordinating with various departments.

Information Services

Responsibilities

Manage and supervise the intake team and processes, as well as complete performance evaluations

Provide guidance and support to staff to ensure high levels of customer service and adherence to protocols

Develop, implement, and continuously improve patient intake procedures to enhance efficiency and patient satisfaction

Monitor and analyze intake processes to identify and address areas for improvement

Oversee patient registration, including verifying insurance information, collecting demographic details, and ensuring accuracy in patient records

Address patient inquiries, concerns, and complaints promptly and professionally

Ensure that all intake processes comply with healthcare regulations, including HIPAA and other relevant laws

Maintain and update patient records accurately, ensuring confidentiality and security of information

Collaborate with other departments such as billing, clinical, and administrative teams to facilitate seamless patient flow and information exchange

Coordinate with healthcare providers to ensure that patient appointments, referrals, and follow-ups are managed effectively

Prepare and analyze reports on patient intake metrics, such as wait times, patient volume, and staff performance

Utilize data to make informed decisions and drive process improvements

Keep staff updated on changes in regulations, procedures, and technology

Qualification

Healthcare administrationPatient intake processesHealthcare management softwareHIPAA complianceLeadership skillsCommunication skillsProblem-solving abilitiesBasic Life Support/CPREnglish proficiencyInterpersonal skills

Required

Bachelor's degree in healthcare administration, business management, or a related field; relevant certifications (e.g., Certified Healthcare Access Manager) are a plus

Proven experience in an administrative role, with a strong understanding of patient intake processes

Excellent leadership, communication, and interpersonal skills

Proficiency in healthcare management software and electronic health records (EHR) systems

Strong organizational and problem-solving abilities

Knowledge of healthcare regulations and standards, including HIPAA compliance

Must have a valid, current U.S. Driver's License

Must have Basic Life Support/CPR certifications

Must have a current U.S. Passport

Shall be proficient in the ability to speak, write, and communicate in English

Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense

Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA