NEOGOV · 5 months ago
Billing Assistant (Part-Time)
Green Bay, WI
Full-time, Part-time
Onsite
Entry Level
$22.63/hr - $24.42/hr
2+ years expThe City of Green Bay is seeking a part-time Billing Assistant to join their Water Utility team. The role involves processing customer payments, maintaining customer records, and providing customer service support. The ideal candidate will be organized and have strong numerical skills to excel in this position.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system
Serves as primary cashier for front counter and/or drive-up window
Serves as primary phone contact with customers and provides answers to inquiries and complaints
Runs errands to bank, city hall, and post office, and other errands as directed
Sorts incoming mail and distributes; organizes outgoing mail for pickup
Reviews owner and realtor correspondence for accuracy
Generates written correspondence, job sheets, transfers, and complaint sheets
Scans customer documents and attaches electronically to the corresponding customer accounts in the billing system database
Purges customer documents in the customer file system for dated material to be stored off site
Processes customer change-of-address notices and undelivered mail and follows up on customers with no known address
Assist Metering & Cross Connection Control Specialist with maintaining cross connection and meter test and exchange databases and scheduling of appointments
Monitors customer water usage from meter reading software checking for exceptions and unusual usage. Contacts customers for resolution of exceptions
Processes on-line payments made through customer’s bank accounts via service companies
May provide interpretation for non-English speaking customers as needed
Performs other related work as required
Qualification
Required
High school diploma
Two years' related experience
Valid driver's license and good driving record
Knowledge of operating a computer and other office machinery such as a calculator, copy machine and printer
Skill in maintaining accurate records
Skill in performing varied mathematical tasks
Skill in multi-tasking
Ability to follow oral and written instructions
Ability to communicate effectively, both orally and in writing
Ability to proficiently utilize a computer and the required software
Ability to establish and maintain effective working relationships with the staff and the public
Ability to work with minimal supervision and to maintain confidentiality
Ability to work the required hours of the position
Ability to perform the following activities: Lift and carry up to 20 pounds
Ability to remain in a stationary position for up to 2 hours
Ability to focus on projects for a long period of time
Ability to reach, stoop and lift on a frequent basis
Preferred
Bilingual in Spanish preferred
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Plan
457 Deferred Compensation Plans
Wisconsin Retirement System (WRS) or FICA Alternative
Vacation
Sick Leave
Paid Holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase