Technical Writer jobs in United States
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Fixity Technologies · 5 months ago

Technical Writer

positionLong Island City, NY
timeContract
remoteOnsite
seniorityMid Level
money$30/hr - $45/hr
date3+ years exp

Fixity Technologies is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join their team. This role blends strong documentation expertise with the ability to analyze and improve organizational processes, working cross-functionally with IT teams to enhance efficiency and effectiveness.

Information Technology & Services
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Senior Management

Responsibilities

Collaborate with IT teams to gather information on existing policies, processes, and systems
Develop clear, concise, and comprehensive documentation of IT processes and policies
Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders
Design or update process diagrams using Visio or similar tools
Maintain documentation repositories in SharePoint and ensure version control
Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials
Support change management initiatives by developing training materials or communication plans

Qualification

Process improvementMicrosoft Office SuiteTechnical writingData analysisVisual communicationSharePoint knowledgeTech-savvyWorkflow mappingCritical thinkingProblem-solvingOrganizational skillsCreative thinkingCommunication skillsCustomer-focused mindset

Required

3+ years of technical writing experience, preferably within IT or technical environments
Strong understanding of process improvement methodologies
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio
Comfort working with data – ability to interpret, analyze, and visualize data to support decision-making
Strong visual communication skills for creating infographics, flowcharts, or process visuals
Excellent critical thinking, problem-solving, and analytical skills
Strong organizational and planning capabilities with attention to detail
Ability to think creatively and bring innovative ideas to problem-solving
Tech-savvy with a demonstrated ability to learn new systems and tools quickly
Outstanding communication skills and a customer-focused mindset

Preferred

Experience with enterprise IT environments and service management platforms
Familiarity with workflow mapping, documentation standards, or business process modeling tools
Knowledge of SharePoint for document management and collaboration

Company

Fixity Technologies

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As a leading IT professional services firm specializing in consulting, staffing and recruiting, and executive search.
location
Lisle, Illinois, US
people-size51-200 employees
web-link
https://www.fixitytech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Vinay Velivela
Chief Executive Officer
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Shiva Molabanti
Chief Technology Officer
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Company data provided by crunchbase