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CACI International Inc · 5 months ago

Production Support Specialist

US VA Ashburn

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $149K/yr

5+ years exp

CACI International Inc is seeking a Production Support Specialist to join their BEAGLE Agile Solution Factory Team supporting the Customs and Border Control client. The role involves supporting incident management, developing SOPs, and providing critical process support to ensure the safety and security of the nation.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serves as a backup to the Ops Integrator

Work with ASF Product Teams, Ops Integrator, SM and BA to develop SOPs and processes for incident management and resolution

Continuously update the confluence pages and training materials to ensure accuracy, relevance, and alignment with current practices

Engage in incident support for end users as needed across portfolio of systems

Support critical processes outside of normal hours to include nights, weekends and holidays

Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams

Review the vulnerability scans like Qualys, Web Inspect scans and report the issues to SM or BA to create the Jira stories for backlog

Monitor Gitlab process for Auditing and SOD violations

Qualification

Agile methodologyServiceNowJIRASoftware development life cycleSecDevOps processesTechnical experienceCustomsBorder ProtectionCommunication

Required

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3-year check for felony convictions, 1 year check for illegal drug use, 1 year of check for misconduct such as theft or fraud

College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

Professional Experience: 5+ years related technical experience

Excellent verbal and written communication skills

Understanding of the software development life cycle and Agile methodology

Experience with ServiceNow Service Requests

Experience with JIRA

Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Preferred

Experience managing operations in an Agile environment

Experience with SecDevOps processes and/or tools

Current and relevant experience with Customs and Border Protection (CBP) applications

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees