PubMatic · 1 week ago
Senior Customer Success Manager, Omnichannel
New York, United States
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $150K/yr
3+ years expPubMatic is one of the world’s leading scaled digital advertising platforms, offering transparent advertising solutions to publishers and media buyers. The Senior Customer Success Manager will manage a portfolio of high-spend Publishing businesses, ensuring they exceed expectations while driving programmatic revenue growth through strategic partnerships and performance analysis.
AdvertisingInternetMarketing Automation
Responsibilities
Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
Leverage your analytical skills and existing knowledge of the programmatic marketplace to influence advertising strategy and execution towards 'programmatic-first'
Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
Qualification
Required
BA/BS degree at top tier university
3+ years of experience in client-facing services role, such as consulting or customer success
Flexible, startup mindset with proven success in fast-paced, unstructured environments
Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers
Extremely proactive and biased towards taking action
Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
Can quickly master nuances of a complex industry with many moving pieces and constant change
Interest in working against an assigned quota and driving sustainable growth
An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
Benefits
Paid leave programs
Paid holidays
Healthcare
Dental and vision insurance
Disability and life insurance
Commuter benefits
Physical and financial wellness programs
Unlimited DTO in the US (that we actually require you to use!)
Reimbursement for mobile
Fully stocked pantries
In-office catered lunches 5 days per week
Company
PubMatic
PubMatic is an automation solutions company for an open digital media industry.
501-1000 employees
H1B Sponsorship
PubMatic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (17)
2023 (20)
2022 (31)
2021 (25)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$63MKey Investors
NGP CapitalHelion Venture PartnersNexus Venture Partners
2020-12-08IPO
2015-06-19Secondary Market
2014-02-06Series Unknown· $13M
Leadership Team
Rajeev Goel
Co-Founder & CEO
Mukul Kumar
Co-Founder & President, Engineering
Recent News
2026-01-21
Destination CRM
2026-01-07
Company data provided by crunchbase