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Southwest Power Pool · 5 months ago

Lead Network-Telecom Admn

Little Rock, AR

Full-time

Hybrid

Senior Level, Lead/Staff

$110K/yr - $142K/yr

8+ years exp

Southwest Power Pool (SPP) is a leading organization focused on ensuring reliable and affordable electricity for millions. They are seeking a Lead Network-Telecom Administrator to oversee and support their network infrastructure, ensuring secure communications and smooth operations across the grid.

EnergyEnergy Efficiency

Growth Opportunities

Responsibilities

Lead installation, configuration, and management of network and data center infrastructure (hardware, software, circuits) to ensure critical SPP services remain operational at all times

Administer and optimize routers, switches, load balancers, WLAN, and other network devices

Oversee and maintain core network services such as voice, conferencing, DNS/DHCP, IP address management, IPSec tunnels, application load balancing, device monitoring, and alerting

Provide oversight for daily data center operations, ensuring adherence to industry standards and maintaining professional installation practices

Manage hardware lifecycles, acquisitions, configuration, diagnostics, troubleshooting, and resolution

Perform advanced diagnostics and resolution of network, telecom, security, and data center issues with minimal disruption to operations

Conduct post-mortem analysis and reporting following incidents

Participate in on-call rotations and after-hours support, including Cyber Incident Response Team activities

Lead complex network and data center projects, allocating resources, coordinating schedules, and maintaining progress reporting

Manage vendor and contractor relationships for procurement, contracts, maintenance, and service delivery

Coordinate with SPP member companies, internal IT groups, and other departments to ensure smooth operations

Oversee introduction and integration of new resources and technologies

Assist in budget development, contract assessments, negotiations, and performance reviews

Ensure adherence to industry best practices for network, telecom, security, and data center operations, with a focus on reliability, scalability, and redundancy

Conduct risk assessments for vulnerabilities, document findings, and recommend mitigations

Develop and maintain emergency response plans, crisis management protocols, and disaster recovery strategies

Research and recommend new technologies, justifying needed changes to improve performance and resilience

Provide leadership, mentoring, and technical expertise to junior team members, SPP staff, members, and industry stakeholders

Recommend and arrange necessary training for IT operations staff

Communicate effectively across all IT groups and SPP departments to align plans and procedures

Demonstrate flexibility to manage shifting priorities and work outside standard business hours as required

Qualification

Network infrastructure managementAdvanced Network certificationsTelecommunications certificationsRoutingSwitchingProblem-solving skillsCommunication skillsTeam collaborationLeadership skillsCritical thinking

Required

Bachelor's degree in an Information Technology related field, or equivalent experience

Eight (8) years network/telecom infrastructure support experience is required

Strong understanding of networking concepts, protocols and technologies

Advanced Network and/or Security certifications required

Advanced Network and/or Telecommunications certifications required

Excellent problem-solving and critical thinking skills

Excellent written and oral communications skills are essential

Ability to work independently and as part of a team

Preferred

Previous experience with NERC CIP and SOC1 is preferred

A variety of experience in Information Technology field projects is preferred

Experience with routing, switching, dynamic routing protocols (BGP, OSPF, Etc), Juniper EX MX ACX platforms, Spine/Leaf architecture, Wide Area Networks and automation/scripting skillset is preferred

Benefits

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP