Koniag Government Services · 3 hours ago
Technical Support Specialist
Washington, DC
Full-time
Onsite
Mid LevelKoniag Government Services is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and their government customer. The role involves managing user roles, resolving technical issues, conducting data audits, and providing training and support to end users and IT staff.
EnterpriseGovernmentProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage user roles, access permissions, and system settings within the CLC 360 Reference Application
Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
Conduct regular data audits to maintain the accuracy and integrity of system records
Track system usage and gather user feedback to recommend enhancements and process improvements
Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
Assist with documenting IT support procedures and best practices to improve team knowledge sharing
Develop and maintain user guides, training materials, system documentation, and knowledge base articles
Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership
Qualification
Required
Bachelor's degree or Graduate degree in any field
Be able to communicate effectively both verbally and in writing
Top-Secret Clearance required
Preferred
State Department experience preferred
Able to be available for overseas travel
Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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