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San Francisco State University · 4 months ago

Assistant Director of Residential Conduct (Administrator I) - Division of Student Life

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $85K/yr

5+ years exp

San Francisco State University is an Equal Opportunity Employer seeking an Assistant Director of Residential Conduct. The role involves overseeing the Residential Rights & Responsibilities Coordinator, managing student conduct processes, and collaborating with various departments to enhance student engagement and support.

Higher Education

No H1B

Responsibilities

The Assistant Director directly oversees the Residential Rights & Responsibilities Coordinator

The Assistant Director serves as an indirect coach/advisor for student conduct professionals and for residential professional, paraprofessional student leaders, and student assistant employees (up to 35 professionals and approximately 150+ paraprofessionals), and oversight of volunteers, who are primarily responsible for the day-to-day administration of residential conduct

The Assistant Director assists and supports team development, strategic planning, budget development, and functional workflow for residential conduct

The Assistant Director acts as the Director in the absence of the Director of Student Conduct

People Operations – Recruitment & Hiring, Onboarding/Separation, Payroll, Training, Process development, Employee Engagement, Performance Management, Labor Relations

The incumbent collaborates with Human Resources on matters related to recruitment, onboarding, payroll, training, and performance management

They may gather relevant departmental information and work with HR in alignment with University and CSU policies and practices

In collaboration with all management level positions, develop and take ownership of Student Learning Outcomes, program assessments, and resident engagement feedback including a First Year Resident survey

The incumbent will partner with professional staff to gather data from student staff and residents related to the resident experience

The Assistant Director will assist in the creation of an annual report in support of evidence-based decision-making

Work collaboratively with the Director of Student Conduct to directly oversee and advise in the development of the residential conduct process to ensure a clear, consistent and effective process to support the Student Housing License Agreement including the training, and development of conduct officers

Directly advise the professional, paraprofessional, and student team members and create vision and guidance for the residential conduct process, training, and development of conduct officers

Interface directly with students, parents and peers, under sensitive and sometimes complex situations

Develop and maintain creative sanctioning for students found responsible for violations of the Student Housing License Agreement

Maintain all conduct documentation as required by campus and CSU policies

Assist in the administration of the conduct process to ensure a clear, consistent and effective process to support Chancellor’s Office Student Conduct Procedures (Executive Order 1098) and Student Activities (Executive Order 1068), the Campus Code of Conduct, and other relevant campus policies

Conduct administrative and hearing reviews as necessary

Assist the Director of Student Conduct in overseeing financial administration and unit communication and branding efforts

Assist in the development of online and print materials and ensure up to date information is presented internally and externally

Function as a representative on Division and University committees

Work closely with appropriate community agencies and resources to develop programs and services

Collaborate with University Police, Residential Life Staff, Counseling and Psychological Services, Equity Programs & Compliance, and the Division of Student Life; Assist unit outreach efforts with students, faculty, and staff

Assist the Director of Residential Life with sustaining and assessing initiatives surrounding emergency preparation and crisis response in the residential communities

Cultivate and maintain positive working relationships with University Police Department, Risk Management, and other key departments

Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)

Demonstrate safe work practices for oneself, others and the office environment

The incumbent works in a highly visible role within a diverse campus community

The incumbent is an advocate for the department and must be able to clearly articulate a vision that will guide its operation and lead it to excellence

Some work on weekends and evenings is required (holidays may be included)

Supervision of outdoor events is required throughout the year

Extended periods of the day may be spent in an office, working at a desk and on a computer, or at meetings

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff

Effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations; improve processes for efficiency and effectiveness, empower employees, and delegate work

Hire, coach, and develop employees that encourages every employee to contribute to their fullest potential

Set clear goals, monitor performance, coach for results, recognize and address performance outcomes

Build trust and collaboration among direct reports, peers, campus stakeholders, and supervisors

Convey effective oral and written communication to large and small groups; financial planning and fiscal management; apply policies, procedures, and campus protocols; adopt technology for improved performance; retain knowledge of applicable Collective Bargaining Agreements; project professional presence and nonverbal behavior

Encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace

Qualification

Student Conduct ManagementCrisis ResponseSupervision of StaffOrganizational DevelopmentMaxientStarRezProject ManagementAnalytical SkillsEmployee EngagementCommunication SkillsTeam Leadership

Required

A Master's degree in higher education, student affairs, human services or a related field

Five years of increasing responsibility, administrative, higher education experience including supervision of staff

Ability to carry out complex assignments without detailed instructions

Strong organizational skills and the ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations

Ability to make independent decisions, exercise sound judgment, and communicate ideas effectively in both written and verbal formats and with diverse student, faculty, staff and community

Must be able to work effectively with a variety of individuals and should have special strengths and experience in organizational and employee development, project management, and supervision/management of employees

Strong administrative and organizational skills (including the ability to effectively utilize computer hardware and software tools such as Maxient, StarRez, Microsoft Word, Excel, Outlook, Access, and PeopleSoft)

Must be able to provide comprehensive advisement to staff and department leadership; liaise with Student Affairs & Enrollment Management departments and campus partners; and identify problems and implement solutions where guidelines and precedents do not exist

Must have the ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses

Demonstrated ability and ongoing support for creating environments of social inclusion; and developing and implementing socially-just policies that promote the development of inclusive, safe, and accessible living environments

Preferred

Previous experience in a mid-level management position

Experience within Residential Life, Student Conduct, or University Housing preferred

Experience supervising professional team members

Ability to quickly and accurately develop, retain, interpret and apply comprehensive knowledge about the California State University and SF State policies and procedures, Title 5 of the California Education Code and the Housing License Agreement

Familiarity with systems germane to the student housing and residential environment (Maxient, StarRez, Business Intelligence, Campus Solutions, Human Resources Management Systems, etc.)

Live-in experience through a Residential Life/Housing program and experience with afterhours response