Apply on Employer Site

Linnaeus · 4 months ago

Financial CSR - Client Service Representative

Tustin, CA

Full-time

Onsite

Entry Level

$18/hr - $23/hr

1+ years exp

Linnaeus is seeking a Financial Client Service Representative to work directly with clients in an animal hospital setting. The role involves creating estimates of charges based on treatment plans, managing medical records, and providing financial updates to pet owners.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Creating and presenting treatment plans based on the doctor's recommendations

Answering questions regarding services and cost

Managing medical records, charts, reports and correspondence

Qualification

Animal hospital experienceVeterinary terminology knowledgeMicrosoft Office proficiencyCompassion for petsPeopleCommunication skillsDecision-making skillsProblem-solving ability

Required

At least one year of proven past experience helping clients in an animal hospital setting

High School Diploma/GED or equivalent

Excellent listening and communication skills

Compassion for pets and people—as well as awareness and understanding of others' reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Proficiency in Microsoft Office

Willingness to work non-traditional hours, including nights, weekends and holidays

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste