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LEDVANCE · 1 month ago

Customer Service - Product Technical Representative

Westfield, IN

Full-time

Onsite

Senior Level

5+ years exp

LEDVANCE is creating a new Product Technical Team within their National Customer Service & Sales Center in Westfield, Indiana to provide comprehensive technical support for their products and services. The role involves delivering pre and post-sales technical expertise, collaborating with sales and product management teams, and maintaining technical knowledge databases to support customers effectively.

Lighting

No H1B

Hiring Manager

Marci Piper

Responsibilities

Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer

Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers

Collaborates with sales teams to develop and recommend products and services to meet customers' requirements

Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues

Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services

Maintains product technical knowledge database and documentation

Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues

Cross references competitor’s products to nearest acceptable LEDVANCE equivalent

Utilizes Salesforce.com to track product technical calls and cases

Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance

Qualification

Technical supportLighting knowledgeSalesforce.comLighting Certified (LC)Customer service

Required

AS plus minimum 5 years relevant experience required