Apply on Employer Site

Henry AI (YC S24) · 5 months ago

Client Customer Success Strategist

New York City, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Henry AI is a fast-growing startup transforming the commercial real estate industry by automating the creation of deal materials using generative AI. They are seeking a Client Customer Success Strategist to design and implement strategies that enhance customer engagement, retention, and growth while collaborating cross-functionally to ensure client satisfaction.

Generative AIReal EstateSaaS

Responsibilities

Map the end-to-end client journey, from onboarding to expansion, and spot ways to improve adoption, retention, and advocacy

Take care of our existing customers and obsess over customer experience

Build out our customer support function and hiring strategy and scale for high-growth trajectory

Develop data-backed engagement strategies and playbooks for our Customer Success Managers and Account teams

Partner with Product, Marketing, and Sales to align roadmaps with client needs

Build and track key metrics (NRR, health scores, NPS) to measure impact and adjust quickly

Lead strategic account reviews and help shape client expansion strategies

Qualification

Customer SuccessStrategyConsultingAnalytical skillsRelationship-buildingFast-changing environmentData-backed strategies

Required

2-4 years in Customer Success, Strategy, or Consulting (startup or high-growth experience is a must)

Background at a top-tier consulting firm (McKinsey, Bain, BCG, Monitor Deloitte, Strategy&, EY-Parthenon, Accenture Strategy) or similar strategic role

Strong mix of analytical and relationship-building skills

Experience turning insights into action, and action into measurable results

Comfortable in a fast-changing environment with a bias toward action

Ability to commit to 5-days a week in our SoHo office