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Computacenter · 13 hours ago

Device Lifecycle Service Architect (Device as a Service)

United States

Full-time

Remote

Senior Level

$110K/yr - $160K/yr

5+ years exp

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. The Senior Service Architect, Lifecycle Services is responsible for developing innovative service designs and solutions in lifecycle management, working collaboratively with pre-sales teams to assess customer requirements and ensure effective delivery of services.

CRMHardwareInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Work collaboratively as part of the established services pre-sales team (Lead Deal Architect (Solution Manager), Sales Specialist, Commercial Architect, delivery teams and other stakeholders as required) on the development of the solution/design (technical, operational, commercial)

Assess and clarify customer requirements as part of services pursuits

Map customer requirements against Computacenter existing capabilities and service offerings

Maximize the opportunities by leveraging Shared Service Factory and other core capabilities where possible

Evaluate services requirements outside of Computacenter existing capabilities, working jointly with the Lead Deal Architect and delivery teams as required to design and cost custom solutions

Develop an innovative and cost-efficient end-to-end solution & service design (technical, operational, commercial) for the expertise area, involve vendors and external partners where appropriate

Support Lead Deal Architect and/or Sales Specialist in driving innovation & continuous Improvement in the expertise area

Support Lead Deal Architect in preparing and answering bid responses including writing & presenting content in their area of expertise

Based on the service design, summarize and outline requirements for transition & transformation

Ensure effective delivery of assignments using Computacenter's best practice methodologies and tools

Ensure design adherence to Computacenter policies and procedures

Create costing for developed service across the entire service areas

Support Lead Deal Architect in obtaining all necessary approvals for the solution & costing with internal teams as required

Work as part of a team on larger solutions to ensure that hand over to relevant support organization(s) is successfully completed

Work jointly with Commercial Architect, participate in creation of customer facing pricing template, ensure review and approval of commercial / financials as required

Build and develop relationships with key stakeholders across Computacenter

Organize adequate support internally where required to meet quality and timelines

Embrace and support Computacenter’s mission and core values

Travel: Expected to travel 10% – 25% of the time

Qualification

Device Lifecycle ManagementITIL FrameworkService DesignCommercial CapabilityNegotiation SkillsAnalytical ApproachEnglish Language SkillsInterpersonal SkillsPresentation SkillsTeam Collaboration

Required

Detailed knowledge in the area of lifecycle and supporting services and enabling technologies and tooling (device lifecycle management, DaaS, device configuration, disposal services, break/fix, field and dispatch)

Good knowledge of cross functional services (governance, service management, ITIL, etc.)

5+ years' experience working in a similar role

Very good understanding of the market, competition & market pricing

Good interpersonal, literacy and numeracy skills

Excellent commercial and customer facing capability in a business focused IT environment

Ability to build relationships and to communicate effectively at all levels

Negotiation skills for their area of expertise

Ability to design and deliver effective presentations to large audiences

Analytical and risk aware approach

Capable of working under own initiative but can work as a member of a team and taking the lead where necessary

Good verbal and written English language skills

Ability to prioritize own workload

Personal flexibility & willingness to travel

Legally eligible to work in the United States

Benefits

Competitive compensation plans

Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

Company

Computacenter

Glassdoor3.8

Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.

Founded in 1981

Hatfield, Hertford, GBR

10001+ employees

https://www.computacenter.com

H1B Sponsorship

Computacenter has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (2)

2020 (4)