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Polymarket · 2 months ago

U.S. Customer Support

New York

Full-time

Onsite

Mid, Senior Level

4+ years exp

Polymarket is the world’s largest prediction market, and they are seeking a community-first customer support lead to enhance the user experience. The role involves managing customer inquiries, developing support processes, and ensuring compliance while engaging with the community across multiple channels.

CryptocurrencyFinancial ServicesPrediction MarketsPredictive Analytics

Responsibilities

Manage customer support inquiries, discord messages and live chat during multiple timezones

Collaborate with regulated entities to maintain clear, compliant, and regulator-ready communication across all touchpoints

Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat)

Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams

Build internal programs, tools, resources and training to help launch or improve product support workflows

Ensure compliance with Polymarket regulations and standards

Use data and customer paint points to identify opportunities to reduce customer friction

Qualification

Customer support managementFinancial services experienceKYC/AML complianceCommunity engagementPayments experienceLearning mindsetCommunicationAdaptability

Required

4+ years of experience in financial services, fintech, gaming, or web3 — ideally with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments

Experience in payments, market operations, KYC/AML compliance, or trading infrastructure

Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences

Availability to work shifts on weekends, and outside of the 'standard' work day

Ability to pivot on the fly in a constantly evolving environment

Desire to be part of a winning team and embrace being pushed out of your comfort zone

Familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms