Renovo Solutions ยท 5 months ago
Center of Excellence Operations Support Specialist
United States
Full-time
Remote
Mid LevelRenovo Solutions is a nationwide healthcare technology management company focused on delivering customer-centric solutions for healthcare and life science partners. The Center of Excellence Operations Support Specialist is responsible for remote Life Science contract and asset management, ensuring exceptional relationships with various stakeholders while supporting the negotiation of lab equipment purchases and managing service contracts.
Health Care
Responsibilities
Negotiation of equipment quotes with Vertex suppliers within defined SLAs, liaise with suppliers and equipment requestors. Upload revised quotes into ticketing workflow
Track savings achieved, likely in a Vertex tool or spreadsheet
Communicate delivery logistics with on-site personnel for Renovo pass through purchases
Assist in the review of annual OEM/ISO service contract and T&M spend, negotiation plans and scaling as needed the negotiation with OEM/ISOs to establish high level SLAs, pricing discount rates for service contracts, repairs and parts
Collect data and making inputs on supplier service performance score cards for equipment service only
Assist as needed to provide data for supporting the execution of Renovo QBRs and helps organize supplier QBRs
Review POs and maintain accuracy in Renovo Live (Equipment Database)
Review POs and confirm actions with Site (Site Sponsor Engagement)
Reach out to vendors for quotes
Support engagement plan with scientists/site sponsor for informing budget proposals with level of service (FSWP, PM only, Standard contracts, Premium, etc.) required for equipment and costs of each option
Confirming service level requirements with site sponsors
Understanding applicable discounts, consolidating, and negotiating with contract vendors
Purchase service contracts, track, and maintain service contract data
Approve POs/Invoices
Trend contract data and provide insights to site sponsors
Support Site Sponsor/Renovo Site Manager Rolling Action Items List (RAIL) meetings
Issue POs
Open/track work orders
Receive/process Field Service Reports (FSRs)
Schedule on site vendors
Close POs
Track invoices in RL and update status and line items as needed
Vendor follow-up open POs requiring invoices
Triage work orders to technicians
Repair requests to OEMs
End user engagement for repairs
Manage T&M billing and tracker along with sponsor updates
Qualification
Required
Demonstrate excellent customer service skills
Time prioritization skills
Strong communication skills
Administrative skills
Organizational skills
Ability to negotiate equipment quotes with suppliers
Ability to track savings achieved
Ability to communicate delivery logistics
Assist in the review of annual OEM/ISO service contracts
Ability to collect data for supplier service performance scorecards
Ability to review POs and maintain accuracy in Equipment Database
Ability to confirm actions with Site Sponsor Engagement
Ability to reach out to vendors for quotes
Support engagement plan with scientists/site sponsors
Confirm service level requirements with site sponsors
Understanding applicable discounts and negotiating with contract vendors
Ability to purchase service contracts and track contract data
Ability to approve POs/Invoices
Ability to trend contract data and provide insights
Support Site Sponsor/Renovo Site Manager Rolling Action Items List meetings
Issue POs
Open/track work orders
Receive/process Field Service Reports
Schedule on-site vendors
Close POs
Track invoices and update status
Vendor follow-up on open POs requiring invoices
Triage work orders to technicians
Manage repair requests to OEMs
Engage end users for repairs
Manage T&M billing and tracker along with sponsor updates
Company
Renovo Solutions
Renovo solutions provides coverage and services to hospitals and healthcare facilities across the united states.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2022-01-11Private Equity
Leadership Team
Bill Newell
Chief Executive Officer
Joseph Happ
Co-Founder
Recent News
2025-09-12
2022-01-13
2022-01-12
Company data provided by crunchbase