MongoDB · 8 hours ago
Relationship Account Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $101K/yr
5+ years expMongoDB is a company that empowers its customers to innovate at the speed of the market. The Relationship Account Manager will be responsible for driving long-term partnerships with mature customers, focusing on expansion and retention through effective account management and customer engagement.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
Responsibilities
Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
Own and deliver an accurate forecast of your business week over week; quarter over quarter
Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
Qualification
Required
2+ years of quota-carrying Account Management or New Business sales experience
SaaS or technology background
Demonstrated ability and interest in managing client relationships end-to-end
Has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units
Excels at juggling competing priorities while executing on targets and KPIs
Preferred
5+ years of work experience, of which at least 2+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
The ability to execute on activity and pipeline expectations and published standards of excellence
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to work in a fast paced environment
The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
Prior exposure to database, cloud and infrastructure technology is a plus
Benefits
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
H1B Sponsorship
MongoDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (150)
2023 (133)
2022 (79)
2021 (51)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Jim Scharf
Chief Technology Officer
Ronnen Miller
SVP, Global Technical Services
Recent News
Investing.com
2026-01-06
2025-12-15
Company data provided by crunchbase