Marchay · 5 months ago
Senior Luxury Travel Advisor - Accepting Rolling Applications
New York, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
4+ years expMarchay is a curated, membership-based travel service recognized as a premier luxury travel service. As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements.
Travel
Responsibilities
Spearhead your team's research on destinations, activities, dining experiences, etc
Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
Work directly with hotels, villa suppliers, DMCs and local fixers globally
Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
Seek out solutions off the books when needed
Guide and mentor Travel Advisors, ensuring excellence in execution and service
Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
Contribute to Marchay's ongoing evolution by optimizing service offerings and internal processes
Qualification
Required
Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
Education: Bachelor's degree is required
Industry Leader: Minimum 4+ years in luxury travel planning, with experience managing clients and teams
Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence
Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support
Benefits
Comprehensive Benefits: Fully covered medical, dental, and vision insurance
401(k) Plan: Access to our retirement savings program
Generous Time Off: Ample PTO plus company holidays to recharge and reset
Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
Flexibility: Remote work environment with the ability to manage your schedule effectively
Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground
Company
Marchay
Marchay is a revolutionary, member-based travel service and community for business owners, CEOs and creatives.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Karl Backlund
Co-Founder
Navin Thawani
Managing Partner
Company data provided by crunchbase