Apply on Employer Site

Books A Million · 2 days ago

D11 Community Development Manager

Richmond, TX

Full-time

Hybrid

Mid Level

3+ years exp

Books A Million is seeking a Community Development Manager to drive sales and customer relations in the Greater Houston Market. The role involves creating and executing local marketing strategies, engaging with the community, and supporting stores during peak sales times.

BooksE-CommerceEBooksFinanceRetail

Responsibilities

Drive local interest sales in partnership with the store GMs and merchandising team by identifying and targeting potential customers, creating, and distributing promotional materials, and organizing in-store events and demonstrations

Engage the community via social media platforms (Facebook, Instagram, and Tiktok) by creating and posting relevant and engaging content, responding to comments and messages, and growing our online presence and followers

Increase event sales by planning and hosting various events, such as workshops, seminars, book clubs, and parties, that showcase our products and services, attract new and existing customers, and generate revenue and referrals

Drive Commercial and Educational sales by promoting our educational programs and courses, such as cooking, gardening, wellness, and art, to the local community, schools, and organizations, and facilitating the registration and enrollment process

Qualification

Community DevelopmentSocial Media ProficiencyMarketing SkillsCustomer ServiceCommunication SkillsSelf-ManagementCreativityTeamwork

Required

Bachelor's degree in marketing, communication, business, or related field preferred

At least 3 years of experience in community development, marketing, sales, or retail

Proficient in social media platforms, such as Facebook, Instagram, and TikTok, with the ability to create and edit content using various tools and software

Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences and stakeholders

Strong customer service and interpersonal skills, with the ability to build and maintain positive relationships with customers, partners, and team members

Creative, proactive, and results-oriented, with the ability to work independently and collaboratively in a fast-paced environment

Passionate about our products and mission, and knowledgeable about the local market and trends

Must be able to stand and walk for extended periods of time

Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities

Must be able to lift or team lift objects up to 50 lbs., with or without assistance

Must be able to communicate using speech, sight, and sound with or without assistive device

Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job

Preferred

Marketing and Sales Skills: Demonstrates the ability to plan, execute, and evaluate marketing and sales strategies that drive revenue and customer satisfaction

Social Media Savvy: Demonstrates the ability to use social media platforms effectively to create and share engaging content, interact with the online community, and grow brand awareness and loyalty

Communication and Presentation Skills: Demonstrates the ability to communicate and present information clearly, concisely, and persuasively to various audiences and stakeholders, using appropriate verbal, written, and visual techniques

Customer Service and Relationship Management Skills: Demonstrates the ability to provide excellent customer service and build and maintain positive and lasting relationships with customers, partners, and team members

Creativity and Innovation Skills: Demonstrates the ability to generate and implement new and original ideas and solutions that meet the customer's needs and preferences and enhance the brand image and value

Self-Management and Teamwork Skills: Demonstrates the ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and deadlines, and adapting to changing situations and feedback